FAQ’S / Policies
What service is performed when you come to my home?
We mow the front and back yard unless other services are discussed. Edge along sidewalks and driveways with steel blade edger. String trim around flower beds, fences, trees (please protect as they can become damaged from line trimmer), A/C units, and areas that are not accessible with the lawn mower. Blow sidewalk, driveway, and patio areas clean.
What are the payment terms?
Customers with service agreements, will have an invoice mailed to them on the 15th of the month prior to the month of service. All invoices are due by the first day of the billing month. If your payment is not received by the 15th day of the billing month, you will be charged a $10.00 late and processing fee. Each consecutive 15 days the account is past due a $10.00 fee will be added to you invoice. If you are a customer that does not have a service agreement, we will require immediate payment upon completion of work. We accept the following methods of payments. Cash, Check and online payments using all major credit/debit cards. pay on-line.
How about my locked or blocked gate?
Your gate must remain unlocked and unblocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we would recommend that you use a combination lock and that you provide us with the password or combination. We cannot return for service or issue credits for locked or blocked gates.
I have pets, is this a problem?
Please let us know if you have any pets that are kept outside in order that our crews may be aware of them. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, bones, large rocks, etc. the day prior to your scheduled service. These items are very hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.
What if it’s raining on my service day?
We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please contact us to skip service that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect us to service your property later that day if the rain subsides. If in our determination the conditions are too wet to service at all for a day, our daily schedule for that week will change from the day you are normally scheduled to the next day, including Saturday. For example, if weather prohibited us from mowing on a Wednesday, then the Wednesday scheduled service would be done on Thursday. The Thursday schedule would be done on Friday; and the Friday schedule would be done on Saturday.
Can I reschedule my service?
We try to accommodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance. We will make every effort to make the change if you contact us within 24 hours, however, we cannot guarantee the change. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.
What if I want to cancel my service?
Our goal is customer satisfaction! You may cancel your service by submitting a 14 day written notice. Neither party is under any obligation to continue service. It is our desire for you to be pleased with our service and continue with our service each season.
What about service issues?
Bi-Weekly services are not traditionally offered. We do not recommend this service. Many conditions will affect your yard growth (watering & fertilization schedules, etc.)
What about property damage?
Please contact us immediately if there is any property that may be damaged by our crew. The most common damage is to a sprinkler head, drain cap, or valve cover. Upon your notification, we will repair the damage in a timely manner. * * * We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner.* * * Also we will not be responsible for damaged sprinklers that are improperly installed or hidden. If we are unable to repair the damage professionally, we will make arrangement to hire someone who is qualified to make the repair. To report any damage please contact us.
